Refund policy

Returns & Refunds

We hope you love your tea as much as we loved packing it — but if something’s not quite right, we’ll do our best to make it right.

Change of mind
For health and safety reasons, we can only accept returns on unopened and unused tea or accessories, in their original packaging and condition. Please get in touch within 30 days of receiving your order if you’d like to arrange a return.
Return postage for change-of-mind returns is at your own cost.

Damaged or incorrect items
If your order arrives damaged, faulty or not what you expected, please email us at support@monimo.com.au as soon as you can — ideally within a few days of delivery.
Include a quick photo and your order number, and we’ll sort it out straight away with a replacement, refund or another solution that works best for you.

Exchanges
If you’d like a different item, the easiest way is to place a new order and return the original (as long as it meets the above conditions). We’ll process your refund once it arrives back with us.

Refunds
Once we’ve received and checked your return, we’ll let you know if it’s approved. Approved refunds are processed back to your original payment method within 10 business days, though your bank may take a little longer to show it.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. You’re entitled to a replacement or refund for major issues and to have products repaired or replaced for minor ones.

If you have any questions at all, just reach out at support@monimo.com.au — we’re always happy to help.