Privacy policy

Privacy Policy

Last updated: November 7, 2025

Monimo (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. 

Monimo is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth), and we follow these principles in the way we collect, use and store your information.

From time to time, we may review and update this policy to reflect new laws, technology, or changes to our operations. Please check this page periodically to stay up to date.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.

1. Information we collect

We only collect the information needed to process your orders, communicate with you, and operate our business effectively. This may include:

  • Contact details — your name, billing and shipping address, email, and phone number
  • Order and payment details — items purchased, payment method, and transaction information (your full payment details are processed securely by Shopify and are not stored by us)
  • Communication history — details you share when you contact us, for example via email or our contact form
  • Device and usage information — information automatically collected by Shopify such as your IP address, browser type, and how you use our site (to help us improve its performance)

We don’t collect unnecessary personal data, and we never sell or rent your information.

2. How we use your information

We use your personal information to:

  • Process and deliver your orders
  • Send order updates, confirmations, and receipts
  • Respond to questions or requests
  • Improve our products, website and services
  • Send updates or special offers (if you’ve opted in)
  • Comply with legal obligations and prevent fraud

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our messages.

3. How we share your information

We share your information only when necessary to operate our business or comply with the law, including with:

  • Shopify, which hosts our store and processes payments securely
  • Shipping providers, to deliver your order
  • Email or marketing tools, if you’ve subscribed to updates
  • Legal or regulatory authorities, if required by law

All partners we work with are expected to maintain their own high privacy standards.

4. Relationship with Shopify

Our store runs on Shopify, which means some of your personal information is processed by Shopify to provide secure checkout, store hosting, and analytics.
Shopify may store or process your data outside Australia. You can read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.

5. Cookies and tracking

Like most websites, we use cookies (small files stored on your device) to remember what’s in your cart, understand how our site is used, and improve your browsing experience.
You can manage or disable cookies in your browser settings, though some site functions may not work properly without them.

6. Data security

We take the protection of your personal information seriously.
We use trusted platforms and follow industry-standard practices to help protect your data from loss, misuse, or unauthorised access.
We will never ask for sensitive payment details or personal information via email. If you receive a suspicious message claiming to be from Monimo, please contact us straight away.

7. Your rights

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct or update inaccurate information
  • Withdraw consent for marketing communications at any time

To make a request, simply email us at support@monimo.com.au and we’ll respond promptly.

8. International transfers

Because Shopify and some of our service providers operate globally, your information may be stored or processed outside Australia.
When this occurs, we rely on Shopify’s global privacy safeguards to ensure your information remains protected.

9. Making a privacy complaint

If you believe Monimo has breached the Australian Privacy Principles under the Privacy Act 1988, please contact us at support@monimo.com.au. We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Their contact details can be found at www.oaic.gov.au.

10. Updates to this policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements.
The latest version will always be available on this page, with the updated date shown at the top.

11. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Monimo
support@monimo.com.au